Effective Date: December 25, 2025

Expiration Date: December 25, 2026

πŸ•’ 1. Processing Time
We process orders within 1–2 business days (excluding weekends and holidays).
Orders placed after 5:00 PM or on weekends will be handled the next working day.

✈️ 2. Delivery Time
Estimated delivery times may vary based on your location:

    • Domestic (within Vietnam): 2–5 business days

    • Remote Areas: 5–7 business days

    • International Shipping: 7–14 business days (if available)

πŸ’² 3. Shipping Fees
Shipping costs are calculated at checkout and depend on:

    • Delivery location

    • Total order weight

    • Shipping method selected

🎁 Free shipping is available on domestic orders over 1,000,000 VND.

πŸ” 4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this number to track your package on our courier partner’s website.

⚠️ 5. Shipping Delays
We are not responsible for delays caused by:

    • Courier issues

    • Incorrect or incomplete shipping addresses

    • Customs clearance (for international orders)

    • Natural disasters or unforeseen events

If your delivery is significantly delayed, please contact us so we can assist promptly.

πŸ“¦ 6. Failed Deliveries & Re-delivery
If the courier cannot deliver the order due to incorrect information or failed contact attempts:

    • The package may be returned to us

    • Additional shipping charges may apply for re-delivery

πŸ”„ 7. Damaged or Lost Packages
If your package is damaged, missing items, or lost, notify us within 48 hours of receipt (or estimated delivery date) with photo evidence.

We will help resolve the issue quickly β€” either by refund, exchange, or re-shipment.

πŸ“© Contact Us
For all shipping-related questions or assistance:

    • πŸ“§ Email: shipping@yourshop.com

    • πŸ“ž Hotline: +84 888 123 456

    • πŸ“ Address: 78 Phan VΔƒn Định, Việt Nam

    • πŸ•’ Working Hours: 9:00 AM – 6:00 PM (Monday – Saturday)